> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://learn.backroom.fan/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to contact us?

Have a question, need help, or want to share feedback? Here are the official ways to contact our team and get quick, effective support. 
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**Table of contents**

1. Chatbot
2. Email
---

### 1/ Chatbot : your instant support

The chatbot is the simplest and fastest way to reach us. Available 24/7 directly [HERE](https://go.crisp.chat/chat/embed/?website_id=a5373b01-2f05-468e-8576-078dc9261d1a) and on [BackRoom.fan](https://backroom.fan/), it allows you to:

* Ask your questions
* Report an issue
* Get instant answers or connect with our team
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### 2/ Email : for specific requests

If you prefer to write to us directly or if your question requires a detailed response, contact us via email:

📩 [support@backroom.fan](mailto:support@backroom.fan)  
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**Important notes:**

* We typically respond within 24 to 48 business hours.
* All official contact methods are listed above. If someone claims to represent BackRoom via another channel, **it’s not us**.
* BackRoom will never ask you to share personal, financial, or confidential information. If you receive such a request, report it immediately to: [support@backroom.fan](mailto:support@backroom.fan).
* Need help getting started? Check out our guides in the [Learn Center](https://learn.backroom.fan) for all the information you need about BackRoom.
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